Terms and Conditions for Man With Van Chelsea Services

These Terms and Conditions set out the basis on which Man With Van Chelsea provides domestic and commercial transport, loading, unloading, and related moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. For clarity, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer, sender, recipient, or any authorised representative acting on their behalf. These terms are intended to be read as a legal page and to define each party’s responsibilities in a clear and practical way.

Our man with van Chelsea service is designed to support moving tasks that may include furniture transport, small removals, parcel collection, light deliveries, and associated handling. The exact scope of work will depend on the booking details, the time reserved, the number of operatives requested, and any access information provided in advance. Unless expressly agreed otherwise, we provide a labour-and-vehicle service rather than a storage, packing, or specialist lifting service. Any additional requirements should be disclosed before the job is confirmed so that the correct vehicle, equipment, and timing can be arranged.

These terms apply equally to standard hourly bookings, fixed-price quotes, and extended hire arrangements. They also apply to any supplementary services requested on the day, such as disassembly, stair carries, waiting time, or additional stops, provided we agree to carry them out. In accepting a quote or booking, you confirm that all information supplied is accurate and complete to the best of your knowledge, including collection and delivery addresses, item descriptions, access restrictions, parking limitations, and any special handling needs.

We reserve the right to refuse or amend a booking where the information supplied is materially incomplete, misleading, or likely to create a health and safety risk. This includes cases where items exceed the weight, size, or condition reasonably expected for the booked vehicle or crew. If a job changes on arrival, we may revise the quotation, the timing, or the number of staff required. If the revised terms are not accepted, we may cancel the service and charge for reasonable attendance costs already incurred.

Booking Process

To make a booking with Man With Van Chelsea, you must provide the essential details of the move in advance. This normally includes the pickup and delivery locations, preferred date and time, number and type of items, access information, and whether loading assistance is required. Once we have reviewed the information, we will issue either a written quote or a booking confirmation. A booking is not guaranteed until it has been accepted by us and, where applicable, any deposit or pre-authorisation has been received.

It is your responsibility to ensure that all collection and delivery addresses are correct and that someone authorised is available to meet us if required. If the service is affected by inaccessible premises, incorrect addresses, parking restrictions, delayed access, or absent recipients, we may treat the job as a waiting-time event, a failed collection, or a cancellation at your expense. We may also need to adjust the scheduled time if local conditions, traffic, or loading restrictions make the original slot impracticable. A booking amendment should be requested as soon as possible and is subject to availability.

If you are booking on behalf of a business, landlord, tenant, agency, or family member, you confirm that you have authority to do so and to accept these terms. The person making the booking remains responsible for payment unless we agree otherwise in writing. Any quotation given before the move is based on the information available at that time and may be amended if the volume, access, or service requirements differ from what was described. We will always aim to be fair, but our availability and pricing are dependent on the facts provided at booking.

Payments

Payment terms will be confirmed at the time of quotation or booking. Unless stated otherwise, payment is due on completion of the service, and we may require a deposit, part-payment, or card pre-authorisation before the move begins. Accepted payment methods may include bank transfer, card payment, or other methods agreed in advance. If an invoice is issued, it must be paid within the period stated on the invoice. Time is of the essence in relation to payment obligations.

Any quoted price is based on the scope of work agreed before the service starts. Charges may increase if there is additional labour, longer travel time, extra stops, delays beyond our control, parking charges, congestion-related expenses, or unplanned carrying distance. If the job becomes more complex once it has started, we may ask you to approve the revised cost before proceeding. Where payment is not made promptly, we may suspend further work, retain goods only to the extent permitted by law, or recover reasonable collection costs where lawful.

You are responsible for ensuring that sufficient funds are available and that the payer is authorised to use the selected payment method. Chargebacks, payment reversals, or disputed card transactions arising from authorised services may be treated as a breach of contract, and we reserve the right to seek recovery of all sums due, including administrative costs and any related bank fees. Where a third party pays, your liability is not automatically removed unless we agree in writing that payment by that third party settles the account in full.

Cancellations and Amendments

You may cancel or amend a booking by giving notice as early as possible. Cancellations made well in advance may not attract a fee, but late cancellations or same-day changes may incur a charge reflecting time reserved, staff scheduled, vehicle allocation, and any costs already committed. If we have already attended the pickup location, prepared the vehicle, or commenced loading, you may be liable for the full or partial booking fee even if the move does not continue.

If we must cancel due to vehicle failure, staff unavailability, severe weather, legal restrictions, or any event beyond our reasonable control, we will notify you as soon as practicable and may offer an alternative time or a refund of amounts paid for the unperformed portion of the service. Our liability for cancellation will be limited to refunding the relevant amount paid in advance for the cancelled part, unless otherwise required by law. We are not liable for indirect losses resulting from cancellation, including missed completion deadlines, lost earnings, or alternative transport costs.

You may request amendments to the booking time, inventory, or service level, but all amendments are subject to availability and may change the quoted price. Delays caused by your failure to be ready, by inaccurate access information, or by a requirement to wait for keys, authorisation, or building access may be charged as waiting time. If a move is postponed after we have reserved a vehicle and crew, we may treat it as a cancellation and apply the relevant fee.

Liability

We will exercise reasonable care and skill in providing the service. However, you acknowledge that moving goods involves inherent risks, especially when items are heavy, fragile, awkwardly shaped, or poorly packed. Unless damage results from our negligence or deliberate act, we are not responsible for pre-existing damage, ordinary wear and tear, or weaknesses caused by inadequate packaging, unstable construction, or prior repair. It is your responsibility to ensure items are suitably packed, labelled, and prepared for transport unless we have expressly agreed to pack them ourselves.

Our liability for loss or damage is limited to the direct loss caused by our proven breach of duty and, where permitted by law, capped at the lower of the replacement value of the affected item or the value stated in any agreed indemnity limit. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded under UK law. We are not liable for business interruption, missed appointments, loss of profit, reputational damage, or any indirect or consequential loss.

You must notify us of any claim for damage, loss, or shortage as soon as reasonably possible and, where practical, before the vehicle departs the delivery point. Where a claim is raised, you must preserve the affected item and provide evidence, including photographs and proof of value, so the matter can be assessed. Failure to report promptly may affect our ability to investigate and may limit any remedy available. In any case, no item should be deemed accepted as undamaged if the issue was hidden and not reasonably discoverable at the time of delivery.

Waste Regulations

Our service is not a licensed waste collection or disposal service unless we explicitly state otherwise in writing. Items handed over for transport are assumed to be lawful goods intended for relocation, donation, resale, recycling, or lawful disposal only where permitted and agreed in advance. You must not use the service to dispose of hazardous waste, electrical waste, asbestos, chemicals, pressurised containers, clinical waste, or any material requiring specialist permits unless we have confirmed that we are authorised and equipped to handle it.

If you request removal of unwanted items, you remain responsible for confirming whether the items can lawfully be removed, transported, or disposed of under applicable UK waste legislation. We may refuse to carry items that appear to be waste, contaminated, unsafe, or prohibited. If such items are found during the move, we may stop work immediately and charge for time already spent. You are also responsible for ensuring that waste is separated, described accurately, and handed over only where lawful. Any fly-tipping, unlawful dumping, or misdescription of waste is strictly prohibited.

Where a disposal arrangement has been agreed, title to the items may only pass if and when we lawfully accept them for disposal. Even then, you must ensure that the transfer is lawful and that no prohibited substance is included. You agree to indemnify us against claims, fines, penalties, clean-up costs, and reasonable legal expenses arising from any breach of waste regulations caused by inaccurate description, unlawful disposal instructions, or hidden hazardous content. If a local authority or enforcement body raises concerns, you agree to cooperate fully with any investigation.

Customer Responsibilities

You must ensure that all items are ready for collection, that valuables are removed where appropriate, and that doors, lifts, corridors, and parking arrangements can be used safely and lawfully. Where permissions, permits, or building authorisations are required, it is your responsibility to obtain them unless we have expressly agreed otherwise. You should also disclose any item that requires dismantling, special handling, or two-person lifting so we can plan the work appropriately. Failure to disclose such matters may result in delay, revised charges, or refusal to move the item.

You are responsible for securing pets, children, and vulnerable persons at the premises during loading and unloading to avoid injury or interruption. You must also ensure that the route to and from the vehicle is reasonably clear and safe. If our team is asked to move items through narrow stairs, lofts, gardens, or other challenging access points, you accept that additional care and possible additional charges may apply. We may decline to move any item that appears unsafe, unstable, or likely to cause property damage or personal injury.

Insurance and Claims

We may hold public liability or goods-in-transit insurance at levels we consider appropriate for the service offered, but insurance does not replace your obligation to prepare items properly or to inform us of unusual risks. Any insurance cover may be subject to conditions, exclusions, and claim limits. We will not be liable for items of exceptional value unless their existence and value were declared and accepted in advance. High-value goods, antiques, artworks, cash, jewellery, and confidential documents should be covered by your own specialist insurance where appropriate.

If a claim is made, you must provide all information reasonably requested, including photographs, proof of ownership or value, and any relevant correspondence. We may inspect the item or arrange inspection by an insurer or assessor before any payment or admission of liability is considered. Any goodwill payment, repair contribution, or partial refund offered by us does not constitute an admission of liability unless stated in writing. No waiver of rights will be implied from a single instance of leniency or administrative assistance.

Force Majeure

We are not responsible for any failure or delay in performance caused by events beyond our reasonable control. This includes, without limitation, extreme weather, accidents, road closures, traffic incidents, strikes, civil disorder, fire, flood, acts of terrorism, power failure, pandemic restrictions, or legal changes affecting the service. In such circumstances, we may reschedule the work, alter the route, or suspend performance until it becomes practicable to continue. If the event continues for a prolonged period, either party may cancel the affected booking without liability for indirect losses.

Data and Privacy

Personal information supplied for booking and account administration will be used only for legitimate business purposes connected with providing the service, managing payment, record keeping, and compliance. We may keep basic service records where required for accounting, insurance, or dispute resolution. We will not use customer data beyond what is necessary for those purposes except where permitted by law. Any processing of personal data is handled in accordance with applicable UK data protection requirements.

General Provisions

If any part of these terms is found unenforceable, the remainder will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Headings are included for convenience only and do not affect interpretation. These terms constitute the whole agreement between the parties regarding the relevant service unless varied in writing by an authorised representative of the business.

Governing Law

These Terms and Conditions, and any non-contractual dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, save where mandatory consumer rights provide otherwise. If a dispute arises, both parties should first attempt to resolve it reasonably and in good faith before commencing formal proceedings.

By proceeding with a booking for man with van Chelsea services, you confirm that you have read, understood, and accepted these Terms and Conditions. They are intended to be fair, practical, and compliant with UK service expectations while protecting both parties from misunderstanding. Where a quotation, invoice, or written agreement contains a specific term that conflicts with these conditions, the specific written term will apply only to the extent of that conflict.

These terms reflect the general operation of a moving and transport service and are not a substitute for independent legal advice where needed. If you require special contractual arrangements, high-value declarations, or recurring business service terms, those matters should be agreed separately before the booking begins. Otherwise, the terms above will apply in full to each standard service engagement.